Umamusume LA Concert Refund Details and Online Merchandise Sales Start

Cygames offered another update on the official site on the continuing saga tied to the canceled Umamusume: Pretty Derby 7th Event: The Stage LA concert by sharing specific details on getting refunds and buying merchandise that would have appeared at the event online. These are the October 22-23, 2026 performances that didn’t happen as a result of US government administration not approving visas for performers in a timely fashion. Cygames promised to reimburse people for tickets, travel, and lodging and now shared how to file for that.

People who qualify for a refund as a result of the Umamusume: Pretty Derby 7th Event: The Stage LA concerts being canceled will need to email Cygames at  ts7th_umamusume_la_support@contact.cygames.co.jp by November 30, 2026. Someone starts the process by providing their concert ticket seat number for the date and section and row and provide the email they used to buy the ticket for verification purposes. They then must note if they want to be reimbursed for expenses, state if they also want to buy concert merchandise, and note what country they are from. They can have up to $320 in lodging expenses for between two and three nights, depending on if the person was going to attend one or both shows. As for flight costs, it will cover round-trip tickets and any additional charges up to $4,460. If someone was able to cancel, the company said it will cover “any cancellation fees incurred.”

When it comes to the Umamusume merchandise that would have been sold at the canceled concerts, Cygames didn’t mention what will be available to buy by going through the refund process. The company did note that the US Good Smile Company store is selling some items in North America until November 16, 2026. 

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Here’s the list of some of the items available there:

• Light Stick (UMA design) – $62
• Rubber Wristband – $21
• T-Shirt (two styles available) – $53
• Tote Bag – $53
• Winner’s Sash Cheer Towel (The Stage and Carrot designs) – $39

While the US performances in LA didn’t happen, more Umamusume: Pretty Derby 7th Event: The Stage concerts are on the way. One will appear in Seoul, South Korea in March 2027. That will be followed by a Yokohama, Japan show in May 2027.

Umamusume: Pretty Derby is available on PCs and Android and iOS mobile devices, and the refund process for the canceled 7th Event: The Stage in Los Angeles concerts at the LA Peacock Theater is now available.