When something goes wrong with your flight, these people take charge

FORT WORTH, Texas – American Airlines Flight 27 was hundreds of kilometres out to sea on its way from Los Angeles to Tokyo in December when a passenger had a medical emergency.

The flight’s captain called Mr Mike Doran, a dispatcher for the airline in Texas. Mr Doran connected him to a doctor employed by American. After that consultation, the pilot changed course, flying more than two hours to San Francisco, so the passenger could get help.