Royal Enfield 650 Owner Awarded Rs 1 Lakh In Consumer Court After Breakdown

Royal Enfield 650 Interceptor lost power at high altitude. Owner had to drag it downhill to restart it.

The South Delhi District Consumer Disputes Redressal Commission has directed Eicher Motors and Noida-based Shree Mahadev Motors to jointly pay Rs 1 lakh to a Royal Enfield Interceptor 650 owner. The order, dated 4 November 2026, concerns a September 2021 trip to Leh during which the rider said his motorcycle repeatedly lost power. The commission found no email on record showing that corrective work had been carried out on his bike.

Royal Enfield Interceptor 650 Lost Power At 15,912 Feet

The complainant, Hasan Murtaza, bought the Interceptor 650 from Ess Aar Motors on 13 April 2019. Before setting out for Leh, he took the motorcycle to Shree Mahadev Motors in June 2021. According to his complaint, he told the service centre about the planned trip and specifically asked it to update the electronic control unit (ECU) to address reports of power loss at high altitude. He said the workshop told him the update had been installed and the bike was ready for the trip.

Murtaza said the motorcycle lost power at around 15,912 feet and that he had to drag the roughly 200 kg bike downhill to restart it. The power loss continued on the way to Leh, where he arrived on 21 September 2021. He took the bike to an authorised Royal Enfield service centre the next day. According to his account, a representative there told him the ECU had never been updated and the workshop lacked the equipment to do it.

Murtaza said he left the motorcycle at a hotel in Leh because he was concerned about continuing the trip. He later returned to collect it and rode it back to Noida, where he said the same problem persisted on the return journey. After corresponding with customer support and sending a legal notice in January 2022, he filed a consumer complaint seeking Rs 1 crore for physical discomfort and mental distress.

What The Consumer Commission Found

The commission reviewed the purchase invoice, an article about the high-altitude ECU issue and the rider’s email correspondence. The opposing side argued that the record lacked job cards from the Noida and Leh workshops and that Eicher and its dealer dealt with each other as independent businesses. Shree Mahadev Motors did not appear or file a reply despite receiving notice.

The commission said the emails established which authorised service centre Murtaza visited in Leh and when he visited it. It found no contradiction in the documents relating to the trip and no email showing that corrective work had been done on the motorcycle. It also noted that the medical records showed breathlessness and wheezing on exertion, with no recorded asthma diagnosis.

The commission directed Eicher Motors and Shree Mahadev Motors to pay Rs 1 lakh jointly and severally within three months of the order. If they miss that deadline, interest at 6% per annum will apply from the date of the order until payment. The commission named Ess Aar Motors as the selling dealer and directed the other two parties to pay the award.