Leading the AI journey - Jersey Evening Post

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Leading the AI journey

by Business Desk 13 May 202612 May 2026

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Geraldine Evans and Jason Wyatt from Prosperity 24/7’s learning and engagement team Picture: ANDY LE GRESLEY

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Geraldine Evans and Jason Wyatt from Prosperity 24/7’s learning and engagement team look at how businesses can move from AI experimentation to strategic adoption

AI is now a boardroom priority. Every article, podcast, webinar and event seems to mention AI, but how do companies make that move from initial experimentation with AI to actually driving value?

AI is now rapidly moving from being a personal assistant that supports your day-to-day administration to being a digital member of your team, running autonomous workflows and tasks.

For companies to adopt this new way of working, we need to support our people to change how they work rather than just adding new tools. The challenge for leaders is to move beyond curiosity and experimentation to an approach that builds capability, embeds good practice and links AI directly to business outcomes.

At Prosperity 24/7, our learning and engagement team work with companies to turn AI into measurable impact by putting people at the heart of change. AI adoption can only succeed when people, processes and technology evolve together.

Unfortunately, we see too often that training and end-user adoption is treated as an afterthought, based on the assumption that if a tool is available, it will be used. In reality, this is not the case and, in fact, changing how we work takes time.

Enabling our people involves role-based guidance, practical use cases, governance and continuous learning that helps teams build confidence and work in new ways.

The most successful companies treat adoption as an ongoing journey. They start with safe use cases, learn quickly and then deliberately scale what works. This involves moving our mindsets from individual productivity boosts (AI as an assistant) to strategic workflow redesign and better decision-making.

Here are four best practices that can help leaders make that shift from experimentation to strategic implementation.

  1. Reframe AI as business transformation, not a tool rollout
    Early adoption often focuses on administrative support – faster emails, better drafts and quicker searches. Those wins matter and are the first steps in AI adoption, but they are only the entry point. The bigger opportunity is to redesign processes end-to-end, so that AI supports consistent quality, faster decision making and cycles of delivery. Slotting an AI solution into an existing/historic process generally does not work. Our strategy and change team can support companies to review their processes and identify the new approach where AI can offer these benefits.
  2. Choose a clear focus and prove value
    A common pitfall for many companies is running too many pilots without agreed outcomes. Effective adoption concentrates effort on a select number of high-impact use cases. Our AI “design sprint” approach can help identify those opportunities quickly and produce a technical brief ready for your AI team to deliver. Linking these use cases and initiatives to business priorities makes investment decisions easier and accelerates scale.
  3. Assess readiness: Data, governance, culture and skills
    Readiness goes beyond technology. Leaders need clarity on data quality and access, security and governance and how decisions will be made with AI in the loop. Equally important is culture and capability. Do people understand when to use AI? What are the ethical guardrails they should follow? Do they know how to prompt effectively, how to validate outputs and how to work responsibly? Without these foundations, promising use cases struggle to scale.
  4. Turn strategy into action with ownership and metrics
    Many companies stall in discussion because no one owns delivery. Progress accelerates when leadership selects a priority, assigns accountable owners, defines success measures and commits to a timeframe. This move from exploration to execution is where AI becomes strategic, embedded into operating rhythms, controls and continuous improvement. Leading through the ever-changing world of AI is less about perfection and more about building a company that can learn and adapt.
    At Prosperity 24/7, we support our clients by developing people and their skills, as well as platforms. It is also imperative to help leaders align AI to strategy, equipping teams with practical skills, safe ways of working and creating repeatable patterns that move use from individual tactics to redesigned processes.
    Our people-first approach equips teams with the confidence they need to use AI effectively, validate outputs and scale successful use cases. The results are what all companies want right now – faster adoption, clearer value and an AI capability that has the capacity to strengthen over time.

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