Ryanair repaying £100 oversized bag charge after luggage 'didn't fit flush'

Ryanair is repaying an oversized bag fee after passengers' luggage wouldn't fit "flush". A passenger has won a refund from Ryanair after a dispute over her cabin bag size at Stansted Airport, they have revealed, following a wrangle with the airline.

Catherine Warrilow was charged more than £100 extra for her flights to and from Spain. She previously told Radio 2 presenter Jeremy Vine she had been charged more than £100 extra for her flights to and from Spain, on top of her £170 air fare.

She said a Ryanair worker had suggested her cabin bag was potentially oversize, even though it "fit flush" into the airline's measuring cage. Now, in an update, she said the airline had repaid her the extra fees as a "gesture of goodwill" while insisting they were correct.

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The consultant said: "I put it in the rack and it was within the size. But as I let go of the case, it tipped forward slightly because the bottom wasn't particularly stable and she said, 'That it's too big'. She said, 'I'm sorry, I can't let you on board with this suitcase because I can't have you having to kneel on it to get it into the overhead locker'."

She told Channel 5 presenter Jeremy Vine the "added extra" culture in the airline industry was causing people a "huge added layer of stress". She said: "[I] had an email within 24 hours saying as a gesture of goodwill they've refunded me both sets of fees. They maintain I was correctly fined though."

In a previous statement, Ryanair said: “This passenger purchased a Priority Fare which permits a small personal bag and a 10kg bag.As this passenger’s bag exceeded the dimensions allowed for a 10kg cabin bag, she was correctly required to pay a standard gate baggage fee."