The Consumer Affairs Department has warned that resolving consumer complaints involving online shopping fraud is difficult when the seller has no physical shop, according to its statement on complaints received in 2026. The department received 462 consumer complaints concerning losses and damages during the 10-month period from January to October 2026, of which 426 cases had been resolved. The complaints comprised 44 cases related to goods and 418 cases related to services. The remaining 36 cases are still being addressed.