Microsoft Outlook, Teams down: Hacks people are using to get office work done

With some Microsoft 365 products, including Outlook and Teams, facing disruptions, professionals turned to alternative tools to keep work going. While some struggled to manage without their usual office apps, others found an unexpected breather on a Friday that began with Chhath Puja.

In Short

• Some Teams messages and meetings remained available despite calendar failures
• Exchange Online, SharePoint, Copilot and Defender XDR also faced disruptions
• Downdetector logged over 1.3 lakh Outlook complaints late Thursday night

When Microsoft Outlook stopped working on Friday morning, office workers had to find other ways to get through their workday. Some picked up the phone to coordinate with colleagues, others switched to Google Workspace and Slack, while many struggled with missing calendar invites and meetings that never got cancelled.

Microsoft's email service, along with parts of Teams and other Microsoft 365 tools, suffered a widespread outage that disrupted work across several regions, including India. E-mails stopped loading, calendars became inaccessible and meetings were thrown into disarray. Downdetector recorded a peak of more than 1.3 lakh reports of problems with Outlook alone around 11.30 pm on Thursday night.

In Bengaluru and Mumbai, professionals were trying to find ways to get work done. A Mumbai-based IT professional said the outage had made routine office coordination difficult.

"It's tough working without Outlook when all our mail and archives live there. I've been calling people instead of coordinating over email. Teams is thankfully still up, but meetings have turned chaotic. I cancelled one at 10.30 last night and no one received the notification."

A Bengaluru-based auditor working at a Big Four firm said their team had temporarily shifted to Google Workspace to keep essential work going.

An Indian data analyst based in Germany said the outage had also made him realise how dependent workplaces could be on a particular set of tools. His organisation uses Slack for its daily operations, but he had a different reason to wish it used Microsoft products.

"All our operations run on Slack, but as someone who's home for Chhath, I wish we were using Microsoft. It would have been my holiday," he said.

Meanwhile, a product manager in Hyderabad told India Today Digital the outage had disrupted calendars and forced employees to turn to other communication tools. "We start work by 9 am but by 10.30 am today, we just accepted it was an unofficial half-day," he said.

On X, users were quick to turn the disruption into a meme fest. Some joked about an unexpected holiday, while others celebrated the sudden silence of their inboxes. One meme showed a user looking forward to a five-day weekend as Microsoft products crashed at work.

On X, users also pointed out how the outage had pushed companies to rely on tools they had previously discouraged employees from using for official communication. One user joked that WhatsApp groups, often labelled unofficial, had suddenly become the company's "Head of Business Continuity".

Another X user said their company and its partners quickly switched to Zoom and Slack Huddles, ensuring that work did not come to a halt despite the Teams outage.

One office worker, speaking satirically to India Today Digital, said, "My office uses both Microsoft Office and Teams, but nobody really cares because nobody really works anyway. The weekend has already begun early."

Microsoft said it was investigating problems affecting Exchange Online mailboxes and related services. These included Teams calendar features, SharePoint Online, Copilot and Defender XDR. While many users could still access Teams messages and meetings, services linked to email and calendars were affected.

The company began restoring services by bringing servers back online and redirecting traffic. However, it could take several hours for services to return to normal in some regions. Microsoft continued to post updates through Friday morning, saying some restored servers were stable while it investigated changes to its system that may have contributed to the outage.

The disruption also came at an interesting time for many Indian professionals. Friday marked the beginning of Chhath Puja with the Nahay Khay ritual. So for some, the five-day work week had suddenly turned into a four-day one. The Indian data analyst based in Germany was among those who saw a silver lining in the outage, even if his own office was unaffected.

It was not just those celebrating Chhath who welcomed the unexpected break. The mood was similar across the world, with many users seemingly in no hurry to see Outlook return. A viral post on X, which garnered millions of views, sarcastically urged Microsoft employees working to restore the service to take it easy.

"To the Microsoft employees desperately trying to bring Outlook back online, please don’t push yourselves too hard. Your health matters more than any deadline. Take a long weekend, relax, and come back Monday feeling refreshed. You’ve worked hard enough this week, and I promise those 400 unread emails aren’t going anywhere," the post read.

For others, however, the priority was finding a way to get through the workday without the tools they rely on.

- Ends