Zomato Starts Charging Cash-On-Delivery Customers Up To ₹21 Extra

by · Inc42

SUMMARY

  • Zomato is levying an additional ‘Pay on delivery’ fee on cash-on-delivery orders, with Inc42 seeing charges of ₹5–₹13 and one user reporting a ₹21 levy
  • The payment-linked charge adds to Zomato’s platform fee as the food delivery major seeks to increase monetisation and nudge customers towards online payments
  • The fee varies across orders, but Zomato has not clarified how it is calculated or whether the charge has been rolled out across India