Uri actor Riva Arora alleges harassment by delivery man, files complaint

Actor Riva Arora has alleged that a Blinkit delivery to her Mumbai home escalated into a prolonged verbal confrontation. The episode led her family to call the police and file a complaint with the company.

In Short

• Riva Arora faced verbal harassment from a Blinkit delivery agent in Mumbai
• Confrontation lasted 30-40 minutes, involving 'crass' language
• Family called Mumbai Police who responded promptly and took action

Actor Riva Arora has alleged that a routine Blinkit grocery delivery to her Mumbai home on April 26 turned into a disturbing confrontation that lasted around 30 to 40 minutes and ended with her family calling the Mumbai Police. Speaking to Hindustan Times 10 days later, the Uri and Gunjan Saxena actor said the incident was upsetting, but added that she was focusing on staying positive and continuing with her routine.

According to Riva, the delivery agent arrived with the order at about 3.30 pm and was inappropriate in his behaviour from the outset. She alleged that he continued to use rude and disrespectful language despite being repeatedly asked to stop, and said the situation escalated further when her mother, Nisha Arora, and sister, Muskan Arora, stepped in.

What Riva alleged happened

Recounting the sequence of events, Riva said, "From the beginning, his tone was rude and inappropriate. When I responded, the situation didn’t improve. My mother (Nisha Arora) stepped in to calmly address the issue and de-escalate things, but instead of resolving it, the delivery agent continued to behave disrespectfully." She said the confrontation did not end at the doorstep and continued even as the agent was leaving the building.

She alleged that the situation intensified when her sister encountered him in the lift. "When my sister encountered him in the lift while he was leaving, he continued using inappropriate language despite being asked to stop. At that point, we felt the behaviour crossed a line and needed to be addressed seriously. Disrespectful, inappropriate, and crass language was directed at us without any provocation. It wasn't just a one-time remark, he continued speaking in that manner repeatedly," Riva said.

Police called after confrontation escalated

Riva said she and her family faced alleged verbal harassment for about 30 to 40 minutes. "It began at our doorstep and escalated as he continued his behaviour while leaving. When he tried to leave the premises after the altercation, we followed him downstairs and were able to stop him from getting away," said the 20-year-old.

She added, "We immediately contacted the Mumbai Police, who responded very quickly and arrived on the spot to take action."

Explaining why the family chose to involve the police, Riva said they could not ignore the matter any longer. "They responded very promptly and took immediate action when they arrived. The matter was handled at the time, and as of now, it is being taken care of through the appropriate channels," she said.

Complaint filed with Blinkit

Alongside contacting the police, Riva said a formal complaint had also been raised with the delivery app. "We have raised a formal complaint with Blinkit as well, because accountability at that level is equally important. We are currently awaiting a clear response and resolution from their side," she claimed.

Reflecting on the incident, the actor said companies needed stricter screening, better training and clearer behavioural guidelines for delivery personnel. "Companies should ensure that their agents are trained not just in logistics but also in communication and professionalism. There should also be stronger accountability systems, quick response mechanisms, proper complaint handling, and consequences for misconduct," she said.

She also said her building security was helpful and supportive during the incident, and that this helped ensure her safety and helped her family handle the situation.

What she said after the incident

Riva said she did not want her account to be seen as a generalisation about a profession, but as a call for accountability. "This incident was definitely upsetting, but I am focusing on staying positive and continuing with my routine," she said. She added, “It’s about accountability and mutual respect. It’s important not to normalise or ignore disrespectful behaviour, no matter how small it may seem. Speaking up is necessary, not just for oneself, but to ensure such incidents don’t happen to others."

- Ends