CCPA Penalises Rapido Over ‘Advanced Tipping’ Prompts

by · Inc42

SUMMARY

  • The Central Consumer Protection Authority (CCPA) has imposed a penalty of ₹10 Lakh on ride unicorn Rapido for misleading advertisements, unfair trade practices, unfair contract and dark patterns
  • According to the Motor Vehicle Aggregator Guidelines, 2025, which require any tipping feature to be offered only after a ride is completed — not at the time of booking or during the ride
  • The order, passed by a bench comprising chief commissioner Nidhi Khare and commissioner Anupam Mishra, follows a sector-wide examination of cab aggregators operating in India to understand pre-ride tipping and dynamic pricing practices