Hospital to trial system allowing patients to request appointment changes online - Jersey Evening Post
by Julien Morel · Jersey Evening PostPosted inNews
Hospital to trial system allowing patients to request appointment changes online
by Julien Morel 17 June 202616 June 2026
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SOME Hospital patients should soon start to be able to view appointments online and request changes as part of a phased introduction of more digital services.
Within the next few months, the Health Department will begin to expand its Patient Knows Best record system, which will allow acute services’ patients to view and manage hospital information online, including the ability to request appointment changes.
The department’s director of digital health, Martin Carpenter, told a recent meeting of the Health and Care Jersey Advisory Board that the current plan is to introduce this in stages, beginning with appointments and selected correspondence, followed by test results.
He added that the programme will begin with an initial trial with a small group of patients and, subject to the outcome, may then be rolled out more widely on a department‑by‑department basis, with additional functionality introduced over time.
The ‘PKB’ system is already widely used within the NHS.
The government’s budget this year included an extra £8m for digital health services. A key part of this is creating a single electronic patient record, as part of a £32m ‘digital transformation’ programme.
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