Crimson Desert does not support Intel Arc GPUs, Pearl Abyss suggests refunding the game

Pearl Abyss has just released Crimson Desert, and according to its official FAQ, the game does not currently support the Intel Arc GPUs. Not only that, but the devs suggest refunding the game as they don’t know when, and if, Crimson Desert will support the Intel Arc GPUs.

As the official FAQ states:

“No, Crimson Desert currently does not support Intel Arc graphics cards. If you purchased the game expecting Intel Arc support, please refer to the refund policy of the platform where the game was purchased for available options. We apologize for any inconvenience caused.”

This is perhaps the first time I’ve seen a new triple-A game that does not work at all with the Intel Arc GPUs. It’s also a bit strange that Pearl Abyss has not worked with Intel to sort out these issues.

The bottom line is that Crimson Desert does not currently work with the Intel Arc GPUs. If you own one and have purchased the game, you should get in touch with the digital store from which you purchased it to ask for a refund.

You can find our PC Performance Analysis for Crimson Desert here. Earlier today, Pearl Abyss also released a day-1 update for it and shared its full patch notes.

On the other hand, AMD released its new Adrenalin Edition 26.3.1 Driver, which added support for FSR 4.1 Upscaling and Ray Regeneration 1.1. Crimson Desert is the first game that supports both of them.

NVIDIA has also released an optimized driver for it. However, as I’ve reported on my PC Performance Analysis, the game still has numerous issues with DLSS 4.5 and Ray Reconstruction. So, here is hoping that NVIDIA will work with Pearl Abyss to fix them.

Stay tuned for more!

John Papadopoulos

John is the founder and Editor in Chief at DSOGaming. He is a PC gaming fan and highly supports the modding and indie communities. Before creating DSOGaming, John worked on numerous gaming websites. While he is a die-hard PC gamer, his gaming roots can be found on consoles. John loved – and still does – the 16-bit consoles, and considers SNES to be one of the best consoles. Still, the PC platform won him over consoles. That was mainly due to 3DFX and its iconic dedicated 3D accelerator graphics card, Voodoo 2. John has also written a higher degree thesis on the “The Evolution of PC graphics cards.”
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