JETOUR aims to set a new benchmark in aftersales service

Car brand hosts second regional edition of its international service skills competition

The second regional edition of the second JETOUR International Service Skills Competition was successfully held in Oman from November 3-7, attracting 29 competitors in the field of aftersales service and technical maintenance from 10 countries including the UAE, Saudi Arabia and Egypt. Under the theme, JETOUR Star Service from the Heart, this competition aims to promote cross-border communication on JETOUR aftersales service and maintenance technology, enabling JETOUR to better serve its customers globally.

The competition featured two sections, the Service Reception Competition and the Maintenance Skills Competition, comprehensively assessing participants' professional skills, psychological qualities, communication abilities, and other aspects. Participants of the five-day competition won praise from the judges for their outstanding service skills and excellent technical capabilities. Among them, Ronaldo Lobo Mangalino from Saudi Arabia claimed the Best Maintenance Technician title, while Sanjai Thalayarath from the UAE bagged first place in Service Advisor awards, demonstrating the professional strength of JETOUR Auto's aftersales service team.

The JETOUR Service Co-creation Forum was also held simultaneously during the competition. The aftersales team conducted fruitful discussions on the topic of aftersales service guarantee for plug-in hybrid electric vehicles (PHEV) models after the launch to ensure excellent aftersales service for subsequent PHEV models in the Middle East.

As one of its most important overseas markets, JETOUR has always attached great importance to building its aftersales service system in the Middle East. Before and after the launch of the T2 at the beginning of this year, JETOUR organised multiple new product launch training sessions in Qatar and Saudi Arabia, including online theoretical training, case sharing, and practical exercises, which achieved remarkable results and effectively enhanced the practical skills of staff. Additionally, the JETOUR Middle East service team has also created a monthly technical magazine covering technical specifications, technical guidance, and the latest maintenance case in the market. By responding to real-time market feedback, the team has made targeted improvements.

Since its establishment in 2018, Chinese vehicle manufacturer Chery Holding Group's brand, JETOUR has been deeply cultivating the travel+ segment. It has built up 1,600 sales and service networks in more than 60 countries and regions, with its global sales exceeding 1.4 million units. In 2021, JETOUR proposed to build a 3W service system - wherever, whenever and whatever, aiming to set a new benchmark for global service among Chinese automobile brands.

Now, with the overseas debut of T2 i-DM, JETOUR's new energy products will gradually enter the international market. JETOUR will comprehensively develop the aftersales service system for new energy models, focusing on upgrades in eight key aspects such as service network, technical training system, user policy and rights, and special spare parts guarantee for products. These efforts aim to enhance the capabilities of the overseas new energy service system and lay a solid service foundation for JETOUR to become the world's leading brand in hybrid off-road vehicles.

With the expansion of JETOUR's global reach, as well as the establishment of a new energy aftersales system and continuous upgrading of localised service capabilities, JETOUR's 3W service will reach every user in the Middle East and around the world, bringing them a reassuring and worry-free travel experience.