‘It disappeared right in front of my eyes’: some Google Messages users are fuming after a bug erased some of their most prized chats — here’s what a Google product expert recommends doing

Users blame the Samsung Messages shutdown

News By Rowan Davies published 29 April 2026

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• Google Messages users are noticing vanishing chats on Samsung Galaxy phones
• It appears to be a re-indexing issue following the shutdown of Samsung Messages in favor of Google Messages
• The issue is still ongoing, but a Google expert has offered tips to fix it

Google Messages users have spotted a bug that’s randomly deleting old and new chats, and their complaints about the issue are spreading like wildfire online.

Users in the r/GoogleMessages forum are sharing their experiences with disappearing chats, but it’s difficult to pinpoint if there's a pattern between the vanishing messages. One user noticed ‘huge chunks of messages’ going missing from chats, while others have reported seeing entire conversations disappear.

Despite users trying to take matters into their own hands, the issue persists — one user also recalls a moment where a message ‘disappeared before [their] eyes’. Samsung Galaxy phones seem to be bearing the brunt the most — the Samsung A52 and Samsung Galaxy S21 have been mentioned on Reddit — but some Google Pixel users are also experiencing similar problems.

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But where’s it coming from? There’s only one thing users have linked it to, and that’s the shutting down of Samsung Messages which is now entering its phase-out stage, forcing users over to Google's chat service.

Since the issues started to spread, users have been seeking ways to prevent this from happening, including checking their trash bin, clearing cache, and reviewing chat history back up, but messages are still going missing without reason. It’s led frustrated users to swarm Google’s support page to seek further advice, and the company has cleared the air slightly.

In a reply to a user query, a Google product expert shared that the Samsung Messages and Google Messages transition is in fact causing this: “While it is frustrating, the ‘vanishing’ of messages during this transition is often a sync and re-indexing delay rather than a permanent deletion, especially if they are missing from both apps”. They also detail that RCS incompatibility and synchronization bugs during the Samsung Messages-to-Google Messages crossover are also contributing to the ongoing issue.

That said, the Google expert followed by offering some workarounds. Firstly, they recommend waiting 48+ Hours if you only switched from Samsung Messages or have just noticed the issue. They also suggest leaving your phone on a charger with Wi-Fi connected so that the indexing process can finish.

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