Many UK workers still aren't using AI at work

Workers are using AI more in their personal lives

News By Craig Hale published 24 October 2024

Fewer than one in four (23%) UK workers are using AI tools in their everyday roles, according to a study by Jabra, with more (25%) using the tech in their own personal lives.

The low uptake clashes with the apparent general acceptance among managers for AI – seven in 10 UK decision-makers expressed confidence in AI’s potential to boost productivity and efficiency among workers.

Despite this optimism, many leaders are lacking a clear roadmap of how to integrate AI effectively across their business, preventing employees from accessing the right tools.

Businesses need a clearer AI roadmap

Furthermore, 83% of UK business leaders admitted that they’re not actually sure how AI can improve operational efficiency, even though they acknowledge that it could.

“We see many UK organisations eager to jump on the AI wave, but some are still dancing in the dark when it comes to effective implementation and meaningful use," noted Jabra Head of Brand Communications Paul Sephton.

It’s not just the lack of guidance that could be affecting workers’ sentiment towards, and slow uptake of, artificial intelligence. More than one-third (37%) fear that AI could replace either jobs, with 85% stating that they would not trust AI for tasks requiring creativity and innovation.

Generational differences are also apparent – nearly twice as many Millennials and Gen Z workers use AI daily compared with their Baby Boomer counterparts. More millennials (47%) expressed optimism about its potential than Gen Z (37%).

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