[Update] Built with your feedback: what's new on allkpop Lab

by · allkpop

First, thank you. So many of you have been using Allkpop Lab and telling us what works and what doesn't, and this update is built almost entirely on what you said. Here is what changed.

You can finally comment on Lab articles!

We know the old Allkpop comment section wore people down. Bots, spam, toxic replies, and no real sense that reports ever went anywhere.

The new comment space on Lab starts from a cleaner set of rules.

The moment a comment goes up, our system checks it for hate speech, repetitive spam, and promotional links, so healthy conversation has room to breathe. If something slips through, you can report it from the menu and it hides from your view right away, and you can block that user entirely. 

Nothing gets deleted just for racking up reports. Once a comment crosses a threshold, a real person on our moderation team reviews it and only acts if there was an actual violation, then lets the reporter know it was handled. And your old comment history is not gone. We are working on carrying your past activity into the new system.

How we handle repeat offenders, in the open

We would rather be clear about this than leave you guessing. Restrictions run on a rolling 90-day history. A first offense is a warning and a 24-hour comment pause, a second is 7 days, a third is 14, and past that, commenting privileges are suspended for good. 

Severe cases like threats, doxxing, explicit hate speech, phishing, or bot activity skip the ladder and are suspended immediately. This won't fix everything overnight, but you'll always know what's allowed and what happens when it isn't. Take a look at the updated Community Guidelines before you post.

Looking for the forums? They never left

A lot of you couldn't find the forum menu inside Lab and worried it was going away. It isn't. 

The original allkpop forums are running as usual, and we've added a direct Forum shortcut to the Lab menu so it's easy to reach. 

We are also taking a real look at the forum structure and experience, so if there is something you want changed, send it through Feedback. We'll share concrete plans as they take shape.

Lab Notes and Feedback got easier to use.

Big changes will get written up here in Lab Notes from now on, and you can use the comments on these posts to tell us what you think. Over in Feedback, you can now see and upvote what other people have asked for, and track where each request stands and how the team responded. 

We can't build everything at once, so we're prioritizing by your most requested features alongside how the site actually gets used.

Lab is something we are building with you, not just for you. We'll keep you posted right here as it grows. Tell us what to fix next.

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