Zomato Piloting AI-Powered Voice Bot For Food Delivery

by · Inc42

SUMMARY

  • The feature, which is currently available only for select users, lets customers discuss what they might be interested in eating, and then offers personalised recommendations
  • Last week, Zomato, in a blog post, said that its internal logistics team already runs a voice bot that guides delivery partners through the order process
  • In Q4 FY26, Zomato reported a 33% YoY increase in operating revenue to ₹2,737 Cr while adjusted EBITDA rose 24% YoY to ₹532 Cr