How AI Is Helping PhonePe Improve Efficiency & Cut Costs

by · Inc42

SUMMARY

  • PhonePe CTO Srijon Biswas outlined the efficiency gains from its use of AI, with more than 200 agents used by around 1,600 employees daily.
  • Reducing the time and resources required for routine workflows can help fintechs manage costs while freeing employees for other functions.
  • Biswas said PhonePe has saved about 22 person-days per app release and shortened specific audit processes from four days to three minutes.