Freshworks Acquires AI Startup Robusta To Strengthen IT Operations Platform

by · Inc42

SUMMARY

  • Freshworks has acquired Israel-based AI startup Robusta Dev for an undisclosed amount to add AI-powered incident investigation capabilities to Freshservice.
  • Robusta adds automated outage diagnosis and corrective recommendations to Freshworks’ IT operations offerings, complementing FireHydrant’s tools for coordinating incident responses.
  • Freshworks plans to integrate Robusta into Freshservice, with engineers able to review and approve recommended changes before they affect live systems.