How Swiggy Is Using AI Agents To Take Commerce Beyond Its App

by · Inc42

SUMMARY

  • Swiggy is opening its food, Instamart, Dineout, and Scenes services to external AI agents for discovery, ordering, reservations, and tracking.
  • The move positions Swiggy to capture transactions from consumers who increasingly turn to AI assistants to decide what to buy and where to eat.
  • Swiggy has four MCP servers with 66 tools connecting its services to AI agents, alongside systems to switch models and restrict agents’ access.