AI Is Compressing The Travel-Booking Journey: MakeMyTrip CTO

by · Inc42

SUMMARY

  • MakeMyTrip Group CTO Sanjay Mohan said travellers are combining flight preferences, visa queries, and payment offers in single AI conversations, cutting across traditional booking steps
  • Travel platforms need to understand several requirements at once and connect them with bookable options, rather than rely on users navigating separate searches and filters
  • MakeMyTrip’s AI assistant Myra coordinates around 10-12 specialist agents, with the company using a mix of AI models to balance response quality, speed, and cost