DBS digital services restored after some customers hit by lunchtime disruption
Some users of DBS reported issues with the banking app earlier on Thursday (Mar 19).
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SINGAPORE: DBS services have resumed after they were partially down on Thursday (Mar 19), with customers being unable to access its app or digital payment services.
The bank said earlier in a Facebook post at around 1pm that its customers were "facing difficulties" accessing some of its digital services.
It added then that while it was "working to fully recover services", customers could make payments using their DBS/POSB cards.
Some users were also unable to view their account balance on the app, and the bank advised customers to check their balances at DBS/POSB ATMs and digiBot.
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It also said users could withdraw cash from DBS/POSB ATMs or POSB Cash-Points, and place trades by contacting their relationship manager.
"Please be assured that your monies and deposits remain safe. We will update you as soon as possible. We are sorry for the inconvenience caused and appreciate your patience and understanding," the bank said.
The services "have returned to normal as at 1.19pm", it said in an update on Facebook at almost 2pm.
Some DBS users had reported issues with the banking app earlier on Thursday.
Reports began to spike on Downdetector, which collates status reports from several sources, at 11.54am. The number of reports climbed to 2,088 by 12.45pm.
In comments on an earlier DBS Facebook post, some users said they were unable to log in to the banking app and could not access payment services.
When a user tried to log in to the app, a message said DBS was "experiencing heavy traffic" to its services.
Although some users were able to log in, some said they could not access account details on the app.
The DBS app showed a notification that said: "We are currently unable to display some account details. Please try again in another 10 minutes."
Alan, an affected user who asked to be known by his first name only, told CNA he tried to pay for a taxi rental at 12.30pm but found that his bank account balance was not available on the app.
With payment due at 3pm, he said he was anxious as the DBS customer service officer he spoke to could not provide a lead time for the service’s restoration.
"I am worried that I cannot pay my rental on time and there will be consequences,” said the taxi driver.
He told CNA later that his digital banking services were restored around 1.30pm.
On Reddit, some users also commented they were unable to pay for their meals with DBS’ PayLah and PayNow services and had to turn to other payment methods such as CDC vouchers.
Some users of POSB also reported disruption to its services.
The number of reports on downdetector for POSB spiked to 625 at 12.30pm.
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