Capita secures £62m contract renewal with European telecom provider

Capita said on Friday that it has secured a £62m contract renewal with a "major" European telecom provider, expanding nearshore delivery and AI-enabled transformation.

The four-year contract, which has been secured through Capita’s contact centre business, will begin in January 2026.

Capital said the renewed agreement reflects its "strategic focus on operational efficiency, and AI and digital transformation".

Under the new terms, Capita will continue delivering customer services across different lines of business, including technical support, chat and messaging, and inbound sales.

Corinne Ripoche, chief executive of Capita Experience, said: "This renewal marks a significant milestone in our partnership, which started in 2014. By expanding our nearshore footprint and embedding AI-powered performance tools, we’re delivering a more agile, cost-effective and customer-centric service model.

"It’s a clear demonstration of Capita’s ability to evolve with our clients and support their strategic goals."