Samsung to add 300 new repair locations by 2025 with Assurant

Samsung has confirmed it is adding 300 repair locations by 2025. The tech giant’s partnership with Cell Phone Repair by Assurant (CPR) will ensure genuine spares and fast service for Galaxy devices.

Samsung will add 300 repair locations by 2025

Samsung is expanding its customer care network. The South Korean tech giant officially announced that its partnership with Cell Phone Repair (CPR) by Assurant will jointly have over 400 new service locations in 2025.

Samsung is reportedly planning to get these service centers operational before 2024 ends. At the beginning of the current year, CPR had roughly 100 locations certified by Samsung. However, the network is growing rapidly. With the 300 new locations, Samsung will have over 400 service centers in the US.

Speaking about the development, Samsung’s VP of Customer Care, said, “Our commitment to repairing devices the right way gives Galaxy customers confidence that they are receiving the highest-quality care experience for extending the lifespan of their smartphones.”

Samsung’s repair network currently includes over 2,000 Authorized Care centers. The company also operates a fleet of ‘We Come To You’ vans for in-person and doorstep repairs.

How will Samsung Galaxy users benefit from the new service centers?

Samsung has assured that the CPR locations have WISE-certified technicians. This means they have received CTIA’s Wireless Industry Service Excellence certification.

Technicians have reportedly received training to offer fast, quality repairs, using genuine Samsung parts. These skilled personnel would offer most of the repairs in under an hour, boasted Samsung.

The service centers are equipped to repair or replace nearly every component, be it cracked screens or worn-out batteries. These locations will also offer out-of-warranty fixes.

Samsung assures Galaxy users will get certified service backed by a limited warranty for added peace of mind. Specifically speaking, smartphone models from the Samsung Galaxy S9 generation to the latest Samsung Galaxy S24 Ultra would be serviced by CPR.