The victim, Geetha Menon, a resident of MEG Colony on Jeevanahalli Road filed a complaint with the East Division Cyber Crime Police. In her complaint, Ms. Menon said that she was searching for the customer care contact number to fix her internet connection problem, online. A few minutes later, she received a call from a person who identified himself as Rahul Biswas, offering to help her sort out the issue. He soon came on a video call on WhatsApp and made her download a third party app due to which her mobile screen was visible to him.