Consumer Affairs Department warns that resolving online shopping fraud complaints is difficult when sellers have no physical shops

The Consumer Affairs Department has warned that resolving consumer complaints involving online shopping fraud is difficult when the seller has no physical shop, according to its statement on complaints received in 2026.
The department received 462 consumer complaints concerning losses and damages during the 10-month period from January to October 2026, of which 426 cases had been resolved.
The complaints comprised 44 cases related to goods and 418 cases related to services. The remaining 36 cases are still being addressed.
In terms of receiving regional and state complaints, Yangon Region recorded the highest number of complaints at 302, followed by Mandalay Region with 64.
By category, complaints related to e-commerce services ranked third, with 77 cases.
The department noted that when consumers are defrauded while purchasing goods online and the seller has no physical shop, it is difficult to facilitate negotiations and resolve their complaints. It also stressed that online sellers must not conduct sales without registering their businesses.
Consumers have also been urged to exercise caution when purchasing goods online. Meanwhile, consumer protection awareness activities are being continuously conducted by the department's offices at the regional, state and district levels.